![]() ![]() I have seen a number of cases where users thought that a missing serial number was the cause of problems (such as the Messages app being unable to connect) but the real issue was something else. If you could clarify, perhaps the community may be able to address what isn't working in a different way? Please don't take this as me being dismissive - I am merely trying to find a way forward for me or someone else to help you. This being the case, it's not clear what isn't working on your Mac Pro in terms of your account. relating to Apple Care, recall programs, etc). through a replacement logic board), and because of this serial numbers are only used by Apple as one way of identifying/tracking computers for Warranty purposes (e.g. The point I am trying to make is that Mac computers can lose their serial number, or the serial number can change (e.g. Lost there is no means to restore it to the machine. Apple does not document the specific details of how a Repairing a system by swapping hardware components is one reason thisĬan happen. No longer appear either in System Profiler or the I/O Registry. It is possible for a system to lose its serial number so that it will In fact, Apple instructs software developers the following caveat relating to serial numbers: I'm not aware of any Apple ID account services that interrogate serial numbers. My account works fine on other machines with different serials, yet even on this Mac Pro with a completely fresh install, it absolutely will not work. I may have misunderstood your question, but it's not clear what you mean by: Does anyone know the process of doing this on a legitimate Mac Pro (I'm not seeing how the Hackintosh methodologies would tie in to an actual Mac Pro at present)? So, to help my sanity and move beyond flat out arguing (I've even sent Tim Cook an email re: this), I am looking for a way to generate a new random serial number for my Mac Pro that will circumvent this insanity. I've provided evidence that my account works fine on other machines with different serials, yet even on this Mac Pro with a completely fresh install, it absolutely will not work and the advanced debugging logs that only Apple engineers know (and I'm likely under NDA not to share) demonstrate the error message that indicates that it is a problem with their AppleID gateway server and my serial number. It turns out that my legitimate Mac Pro's serial number has been somehow blacklisted with Apple's system, but the engineers and sys admins and the Apple Support + Apple Customer Relations rep all refuse to believe it (they say that they've had extensive dialogues with higher end engineers, but still cannot get resolution). This is a very odd request, but I've had quite the fight with Apple now for over a year on my AppleID account.
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