![]() We can't get involved in a complaint until you've complained to TSB. Hi Silver Fox we're aware of the issues still affecting some customers. It advised customers on Twitter to tell them more about the problems they've been experiencing. The Financial Ombudsman said it was discussing the incident with TSB and its customers. ![]() “We are really sorry for the inconvenience this is causing our customers and want them to know we are working as hard and as fast as we can to resolve this problem.” ![]() “We are currently experiencing large volumes of customers accessing our mobile app and internet banking, which is leading to some intermittent issues with people accessing our services,” TSB said in a statement. TSB on said on Monday afternoon there were still issues with its services, blaming large volumes of customers trying to access their accounts. The bank continued to use Lloyds’ IT systems following its separation but this weekend, was shifted over to use a platform supplied by Sabadell. TSB used to be part of the Lloyds Banking Group PLC ( LON:LLOY) before it was sold to Spain’s Banco Sabadell in 2015. Nevertheless, all content published by Proactive is edited and authored by humans, in line with best practice in regard to content production and search engine optimisation. TSB was spun off from Lloyds Bank in 2015 and is a subsidiary of Banco Sabadell in Spain. Proactive will on occasion use automation and software tools, including generative AI. Trustee Savings Bank (TSB), headquartered in Edinburgh, Scotland, has assets of £41.1 billion (or 52.4 billion), as of December of 2018, 550 branches throughout the UK, 4.6 million customers, and 8,500 employees. The team also has access to and use technologies to assist and enhance workflows. Our human content creators are equipped with many decades of valuable expertise and experience. Proactive has always been a forward looking and enthusiastic technology adopter. The team delivers news and unique insights across the market including but not confined to: biotech and pharma, mining and natural resources, battery metals, oil and gas, crypto and emerging digital and EV technologies. This is content that excites and engages motivated private investors. We are experts in medium and small-cap markets, we also keep our community up to date with blue-chip companies, commodities and broader investment stories. Proactive news team spans the world’s key finance and investing hubs with bureaus and studios in London, New York, Toronto, Vancouver, Sydney and Perth. All our content is produced independently by our experienced and qualified teams of news journalists. Proactive financial news and online broadcast teams provide fast, accessible, informative and actionable business and finance news content to a global investment audience. In Australia, she was a journalist for News Corp and regional newspaper group APN. Before joining Proactive in February 2017, she spent four years as managing editor of financial news websites Digital Look and Sharecast in London. While customers can access some of the same services online, their inability to generate secure keys using the app, which is available on iOS and Android, means this isn't a true replacement during the outage.Renae has more than 15 years of experience as a journalist and editor for various newspapers, newswires and websites in the UK and Australia. The issues prevent customers from using their smartphone app to check the balance in their accounts, set-up standing orders, make transfers, and more. Worst still, HSBC uses its app to generate secure keys – to help verify your identity – which is currently not possible due to the issues with the mobile app. Since the gremlins in the banking apps first emerged around 8am this morning, hundreds of frustrated customers have flooded social media to complain. however, it seems this does nothing to solve the widespread problems. Customer care representatives from all three major UK banks have recommended switching between a Wi-Fi connection to a 4G or 5G mobile data signal. Some customers who attempt to login to the app are presented with an error message, informing them that "a server with the specified hostname could not be found". A similar issue is also impacting customers with Santander. Hundreds of customers with HSBC, TSB, and First Direct have been left unable to access mobile banking this morning, due to UK-wide issues causing banking apps to crash.
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